DISPUTES/NON-RECEIPT 

Non-receipt

All items are sent via a tracked method of posting. You will receive an email from the courier that an item is being sent to you.

It is the buyer's responsibility to track the item. If an update to tracking cannot be seen for 3 days, or the item is showing as delayed for whatever reason, it is the responsibility of the buyer to contact Anin Bontche immediately so that we can determine if a case should be opened.

If you have an issue with your order, you should contact Anin Bontche, on the same day as the delivery otherwise your order will be considered to have been accepted as ordered.

Disputes

If you would like to raise an issue or dispute about an item received or not received, then you should contact Anin Bontche in the first instance.

Anin Bontche require 21 working days to resolve disputes. Disputes in relation to deliveries requires 28 working days.

If you choose to raise a dispute with your payment card provider, Paypal or via another another means other than allowing Anin Bontche time to resolve the issue, or instead of contacting Anin Bontche an admin fee of £25 will be levied to the buyer to cover the costs of responding to the case.

Should the dispute case be found in favour of the buyer by a third party payment provider, Anin Bontche reserves the right to recover all costs and sale value through legal action.

Your statutory rights are not affected.