Cancellations 

Working Day

A working day is considered Monday-Friday. Weekends and Bank Holidays are not working days. The cut off time for processing orders and cancellations on a working day is 0930.

To cancel your order please call us on +447949176297 or send an email to aninbontche@hotmail.com stating your order number and reason for cancellation. You can also cancel an order by submit a form here. 

Cancellations

An order may be cancelled to prevent fulfilment according to the following timescales depending on the type of shipment selected:

Shipment option: 1-2 working days

• Orders must be cancelled within 60 mins of being ordered, otherwise 100% cancellation fee applies.

Shipment option: 2-4 working days

• Orders placed before 0930 must be cancelled within 4 hours of being ordered, otherwise we reserve the right to fulfil the order or charge a 75% cancellation fee.
• Orders placed after 0930 must be cancelled the same working day otherwise we reserve the right to fulfil the order or charge a 75% cancellation fee..

Shipment option: 4-6 working days

• Orders placed before 0930 must be cancelled within 1 working day of being ordered, otherwise we reserve the right to fulfil the order or charge a 50% cancellation fee.
• Orders placed after 0930 must be cancelled before 0930 of the next working day otherwise we reserve the right to fulfil the order or charge a 50% cancellation fee..

Shipment option: 7-10 working days

• Orders placed before 0930 must be cancelled within 1 working day of being ordered, otherwise we reserve the right to fulfil the order or charge a 25% cancellation fee.
• Orders placed after 0930 must be cancelled before 0930 of the next working day otherwise we reserve the right to fulfil the order or charge a 25% cancellation fee.

Please note Anin Bontche, reserves the right to cancel any order made.