Non-returnable items 

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds may be granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 28 days after delivery

Please do not send your purchase back to the manufacturer. To complete your return, you must click here to submit your return.

Products ineligible for returns/exchanges.

• Wigs
• Gift cards
• Some health and personal care items  
  

• Hairpieces, Bangs, and Ponytails
• Skinny Clip-in Singles
• Discontinued and/or sale items
• Haircare
• All tools & Accessories