Delayed Shipments 

We always aim to despatch your item in time to arrive within your chosen delivery time frame. No shipping time frames are guaranteed. In addition, we are not responsible for external factors that are out of our control, for example postal strikes, courier delays etc that may delay the arrival of your order. Where we have shipped your order on time and using an appropriate shipping method for your order to arrive on time, and your item arrives late, we will not refund shipping costs.